SHIPPING POLICY

THANK YOU FOR YOUR PURCHASE! SHIPPING POLICY 

Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 3-5 business days (excluding Friday, Saturdays, Sundays, and Holidays). *Please note if we are vending for an event this will delay your ship date. All orders will ship in the order in which they were placed. 
Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected. 
Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service. 

EXPRESS SHIPPING

All orders that are shipped Express are guaranteed to deliver within 1-2 business days. This is the In-Transit Time only and does not include the processing time of 2-3 business days. The rate for express shipping varies depending on the weight of your items. The express shipping cost will be calculated at checkout.


LOCAL PICK UP

Our shipping office is located in Montgomery, AL. Our pick up hours are Monday-Wednesday 9 am- 5 pm and Thursday 9 am -3 pm. Our shipping team will contact you when your order is ready to pick up.  *Please note all pick up orders must be picked up within 7 business days or our team will issue a store credit for the items.         


ITEMS NOT IN STOCK

We strive to have all of our products available for immediate shipment. Due to the popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.


PRE-ORDERED ITEMS

All pre-orders are estimated to ship on the release date. You will be notified of any delays.


INCORRECT SHIPPING INFORMATION

Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed.  We are not responsible for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

If your package is returned to sender for any reason, the package will be treated as a return and will be processed in a accordance with our return policy. You will be issued a store credit in the form of an E-Gift Card code. Your store credit will be in the amount of your order total, minus the shipping cost.


ROUTE PROTECTION

A Dime A Dynasty is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.